FAQ's do I need a virtual assistant

WHY DO I NEED A VIRTUAL ASSISTANT?

( do I need a virtual assistant?)

A Virtual Assistant can save you two of your most precious resources: time and money. As a business owner, you should be focused on your products or services and growing your business – not worried about day to day tasks.

"An assistant should be your number-one most important hire because they are freeing up your time, which is worth far more than whoever else you might be hiring ....... treat your virtual assistant role like it’s the most important role in your company -- because it just might be." ~ Brandon Turner- Real Estate Investor and Co-host of

the BiggerPockets Podcast!

IS THERE A CONTRACT?

Yes, there is a written agreement. All agreements require a credit card on file and payment one month in advance. One-time special projects are quoted at a flat fee, and require full payment in advance when the duration of the project is one month or less. Accepted payment methods are Square, Venmo and Zelle. Monthly packages do not incur cancellation fees or any penalties for cancellation. If you ever need more hours for a specific project or during a particular month, simply ask.

ARE THERE ANY HIDDEN OR ADDITIONAL COSTS?

No, your monthly retainer, usable hours, or per-project fee covers office space and equipment. This includes any required scanning, emailing, data input, faxing, and unlimited calls throughout the USA.

DO I HAVE TO TRAIN MY VIRTUAL ASSISTANT?

There is no training required on your part. But since I love to do things YOUR way, it is a great idea for you to explain how you would like your tasks completed. This may be as simple as a document with instructions, or a screen recorded video with instructions. I am a super-fast learner with years of experience. Most clients find they spend around an hour on coaching, then provide ongoing feedback!

HOW QUICKLY WILL MY TASKS BE COMPLETED?

Turnaround time depends on the complexity and urgency of each task or project. For time-sensitive projects, a deadline will be agreed upon before work commences. I am committed to delivering all tasks on or before agreed upon deadlines. Simple tasks can usually be completed within 12-24 hours.

IS THE QUALITY OF THE TELEPHONE LINE ALWAYS GOOD?

The phone Voice Over IP (VoIP) system uses state of the art VoIP telephones and a dedicated encrypted internet connection.

HOW DO YOU MANAGE CONFIDENTIALITY AND PROTECT PRIVACY?

For legal clients adherence to the same confidentiality as client-attorney privilege is maintained. Conflicts of interest are diligently protected. No information is cloud-stored. All work is limited to the USA for security reasons.

For medical clients only HIPAA compliant software programs are used and there are Business Associate Agreements (BAA) in place with all vendor associates. This includes G-Suite and the VoIP provider.

For all clients, McAfee Total Protection is used to maintain internet firewalls, access protection, and restriction policies. Physical security of the office space is maintained at all times, and annual Information Security Training is performed. Discussion of your personal and business information is as required in the event of law enforcement, otherwise with your consent on a as need-to-know basis and is always 100% secure.